Earlier this year, it emerged that the DVSA are looking at reviewing the way in which an ADI’s quality and performance is recorded.
The proposals are looking at using data and metrics which are recorded about an ADI, such as driving test performance, to create a bigger picture of an ADI’s overall performance when grouped with their standards check test results.
When discussing the proposals at the ADINJC conference in Birmingham earlier this month, Mark Magee explained the DVSA’s priority was to enrol “fairer enforcement regimes which recognise the instructors that do the right thing and targets activity at the non-compliant or high risk instructors”.
He spoke about a higher emphasis on the score of the Standards Check Test, in oppose to just the grade, and allowing ADI’s to voluntarily publish their grading through the DVSA on-line find your nearest instructor facility.
The NASP (National Associations Strategic Partnership) carried out a national survey between June and September this year, asking for ADI’s feedback on the various proposals being considered. Interestingly, just under two thirds of respondents are not in favour of any additional performance criteria for ADI’s.
Below are some of the responses from the survey:
62% said no when asked ‘In principle, do you feel we need additional performance and assessment criteria for ADIs?’
“ADIs are self-employed people, DVSA cannot go around thinking it can treat us as employees who need to demonstrate performance to them in order to keep our livelihood. My customers judge my performance.”
65% said no when asked “From what you have read of the additional performance criteria proposed by DVSA would you support a traffic light system?”
“This is a very blunt instrument. To find out how good ADIs really are ask their pupils.”
70% said no when asked “Would you consider it acceptable that DVSA uses data derived from driving test performance (i.e. pass and failure rates) as part of the overall performance and quality assessment of an ADI?”
“Even the most well trained and well prepared learner can make a silly mistake and require the examiner to intervene, which could potentially go against the instructor, but then a poorly prepared learner could get a lucky test route with no challenges and pass, making the instructor seem good when there could be huge gaps in the knowledge they are passing on.”
74% said no when asked “Based on the proposed traffic light style system, potentially creating a risk rating score for each ADI as a measure of performance or quality, would you happy for that score to be published?”
“If having a bad run you’re ruining our businesses by highlighting it to others”
56% agreed when asked “As part of monitoring quality and as a performance management action, DVSA is also looking at ways of dealing with ADIs who fail to display their badge on test. Do you agree ADIs should be penalised for not displaying a badge on test?”
“If an ADI is doing his/her job properly and professionally, what is there to hide?”
“What do you mean by penalised? This is FAR too vague a term for it to be in any way meaningful when asking this question. You must be much more specific and say what you actually mean by this.”
63% said they would not support when asked “Would you be supportive of a move by DVSA, alongside targeting and tackling poor performing ADIs, which also creates an ‘elite’ ADI status (based on some of the criteria outlined in our report) that is over and above the Standards Check?”
“DVSA should try to help ADI’S more and not create an elite group this would make things worse”
The survey was concluded with “What additional suggestions do you have for managing ADI performance and promoting quality within the profession?” below is a small selection of responses:
“It is high time to name and shame those ADIs who take money under false pretences and never deliver the goods.”
“A mystery pupil would be able to check how the ADI performs when not being tested along with the normal standards check”
“I’d like to see the standards check carried out more often – every year would be great! As with driving, the problem is that once passed, many of us don’t review our operating practices – until we get that letter through the door and THEN we smarten up. I think a more regular standards check is the way forward”
Carly Brookfield, DIA CEO and NASP representative, commented: “Whilst we were analysing the data and compiling the report it was interesting to see that whilst the quantitative responses to some of the proposals were strongly negative in many respects, the reflective comments bore out a concern that as yet there was not enough flesh on the bones of these proposals for respondents to take a fully informed view. I would strongly recommend that DVSA takes some time to read through the comments and suggestions from respondents, as there were some ideas and challenges that really have merit.”
The NASP have a few key concerns about the proposals too, which are mainly focused around the use of test data. To read the full survey, and the NASP’s concerns and statement of principle regarding the proposals, head over to their website.
What do you think about the proposals?